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| I. PRIVACY POLICY STATMENT | | Our Pledge | |
ESD Services Limited (an e-commerce operation of Hutchison Whampoa Limited) is committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.
| | | Use of Cookies | |
Your visiting our Websites (including the ESDlife Websites apart from those hyperlinked services which are subject to arrangements in their original Websites) may trigger our use of cookies. Cookies used (if any) in any part of our Websites will not be deployed for collecting personally identifiable information. If cookies are deployed for collecting personally identifiable information in the future, we will make separate notices accordingly. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analysing web surfers' viewing habits. They can save you from registering again when re-visiting a Website and are commonly used to track your preferences in relation to the subject matter of the Website. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but you may not be able to utilize or activate certain available functions in our Websites as the result.
| | | Types and Use of Personally Identifiable Information Collected | |
The services provided through our Websites comprised (i) certain commercial services ("Commercial Services") and (ii) certain public/governmental services ("Public Services") constituting the "Electronic Service Delivery Scheme" (a core component of the Hong Kong Special Administrative Region Government's "Digital 21" Information Technology Strategy).
For the purposes of the provision of Public Services via the said Websites, you may be required to provide your personal identifiable information (i.e. information that is about you and identifies you) as set out in the individual Public Services and as governed by the Privacy Policy Statement of such services.
For the purposes of the provision of Commercial Services via the said Websites, you may be required to provide your personally identifiable information including, but not limited to, your name, gender, age, identity document number, telephone number, fax number, home address, email address, credit/smart card information, bank account number, education level, occupation, household income, interests and favourite activities etc.
In the event of the said personally identifiable information being provided for the purpose of the provision of Public Services, the information would be provided to the relevant public organisations or government departments direct or to us for temporary storage for ultimate transfer to the same organisations or departments. Apart from the temporary storage of such information pending the ultimate transfer of the same as mentioned above, we do not keep the information and we will not use the information for any other purposes unless we have otherwise obtained your specific express consent. You are advised to refer to the privacy policy, data collection or other similar statements issued by the said organisations or departments to ascertain the exact use to which the said information will be put. For information regarding the security of the information during the said temporary storage, please refer to our Security Statement
In the event of the said personal identifiable information being provided for the purpose of the provision of Commercial Services, we may use the information for the purposes set out under this statement and the Personal Data Collection Statement set out below (particularly those contained in points (i) through to (vi) in the second paragraph under II below). All references to "Personal Data" contained herein and in the Personal Data Collection Statement are to the said personally identifiable information provided for the purpose of Commercial Services only, they do not, for the avoidance of doubt, refer to personally identifiable information provided for the purpose of Public Services.
| | | Direct Marketing | |
If you have once given us your Personal Data, you may receive from us or from our affiliated companies from time to time telephone calls, email and direct mailings containing promotional materials. If you do not want to receive them, please write to our Data Protection Officer. You may indicate your preference to the Data Officer before providing us with your Personal Data.
| | | Third Party Merchants | |
We may have on-line stores, clubs or service providers hosted in our Websites which are operated by third party merchants. If you want to use, order or receive any services or products from any of them, please note that any Personal Data you provide, once transferred to the relevant merchant, is beyond our control and thus outside the scope of protection afforded by us.
| | | Retention of the Information | |
If you are our subscriber or member, your Personal Data which you have given to us via the Internet or otherwise, during the currency of the subscription period or the membership, will be retained for a reasonable period after termination of your subscription or membership.
| | | Disclosure of Information | |
Normally, we may share your Personal Data with, or transfer it to, Hutchison Whampoa Limited, its subsidiaries and affiliated companies. For details, please refer to our Personal Data Collection Statement set out below. If you do not want to have your information disclosed to any third parties, please write to our Data Protection Officer.
| | | Access to and Correction of Information | |
If you want to access and/or correct your Personal Data which you have given us via the Internet or otherwise, you may write to our Data Protection Officer. We may charge you a reasonable fee for each successful access current from time to time. However, such fee will be waived if the access is necessary to make a genuine and reasonable correction.
| | | Security | |
We use various encryption techniques to transmit via the Internet your Personal Data as well as personally identifiable information provided for the purpose of the provision of Public Services. Only our authorised personnel may access such Personal Data or information. Given the nature of the Internet, we cannot guarantee that the transmission is 100% secure. Please, however, refer to our Security Statement for details on the steps that we have taken to ensure that any Personal Data and the said information collected via our Websites is safe and secure from third party interference.
| | | Enquiries | |
If you have any questions or concerns regarding our Privacy Statement, or if at any time you need help related to our services, please contact:
ESDlife Customer Service Department
Unit 1902, 19/F One Harbourfront
18 Tak Fung Street
Hunghom, Kowloon
Tel: (852) 3151 2288
E-mail: support@esdlife.com
| | | II PERSONAL DATA COLLECTION STATEMENT | |
We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and are as set out in this Statement.
You agree that your Personal Data provided by you to us may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time:
(i) provisioning of the Services;
(ii) marketing of goods and/or services by us, our agents or our subsidiaries, in relation to the Services;
(iii) processing of any benefits to you arising out of or in connection with the Services;
(iv) analyzing, verifying and/or checking of your credit, payment and/or status in relation to the provision of the Services;
(v) processing of any payment instructions, direct debit facilities and/or credit facilities requested by you; and
(vi) enabling the daily operation of your account and/or the collection of amounts outstanding in your account in relation to the Services.
(vii) enabling us to comply with our obligations to interconnect or other industry practices.
You further agree that we may disclose and transfer (whether in Hong Kong or abroad) to our agents, contractors, any telecommunications operators, any third party service provider, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, our professional advisers and any other persons under a duty of confidentiality to us and any of our actual or proposed assignees or transferees of our rights with respect to you to use, disclose, hold, process, retain or transfer such Personal Data for the purposes mentioned above.
In addition, in accordance with your agreement with us, we may disclose and transfer your Personal Data to any company within, Hutchison Whampoa Limited, Cheung Kong (Holdings) Limited, any of their subsidiaries and any company in which the same has a direct or indirect interest or with which it is in joint venture or co-operation or their respective successors and assigns ("Hutchison Group") and to include that Personal Data in one or more databases held by us or the Hutchison Group (which may contain other information collected by us or the Hutchison Group) for the purposes mentioned above, the carrying out of market research, credit assessments, marketing of any goods and/or services by us and/or the Hutchison Group and for the performance of procedures for comparing Personal Data with other information supplied by you to us and/or the Hutchison Group for such purposes and for other purposes as shall be agreed between you and us or required by law from time to time. If you do not wish to receive marketing information from us with respect to any goods and/or services not related to or in connection with the Services, or for us to disclose, transfer or use your Personal Data for the purposes as set out in this paragraph, please write to us at the address below quoting your name, address and personal identity and other reference number(s).
Under and in accordance with the Ordinance, you have the right to:
(i) check whether we hold any of your Personal Data;
(ii) access your Personal Data held by us;
(iii) require us to correct any Personal Data which is inaccurate;
(iv) ascertain our policies and practices (from time to time) in relation to Personal Data and the types of Personal Data held by us.
All requests for access to or correction of Personal Data or information regarding policies and practices and types of Personal Data held should be in writing and addressed to our Data Protection Officer whose contact details are set out in I above.
Please note that the Statements may be amended from time to time. Notices regarding amendments will be posted at our home-page to inform you of the effective dates of the amendments. Amendments will not have retrospective effect.
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