Customer Service

01. Ordering from ESDlife EShop
02. Payment Method
03. Delivery Arrangement

04. Return and Refund Policy

05. Payment Security
06.Online cash coupons / discount offers
07. EShop VIP Club Loyalty Program
08. e-Newsletter
09. Contact Us
10. Privacy and Security
11. Terms and Conditions

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01. Ordering from ESDlife EShop

Shopping at ESDlife EShop is simple and easy. Membership and account login are not mandatory for placing an order, thus giving you greater convenience and more time to browse through our selection of products. Payment method and ordering procedure are as follows

Ordering procedure

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02. Payment Method

*For verification purpose, and in the interest of our customers, ESD Services Limited may request customer to present photocopy of payment credit card before service delivery.

ESDlife EShop will not be responsible for any form of handling/service charges incurred for payment settlement. For direct deposit payment, you are suggested to make sure that you have an exact transaction amount in Hong Kong dollar deposited to our bank account. We will arrange to ship your order once your payment is received by our bank or your order is ready for shipment, whichever is later.

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03. Delivery Arrangement

We provide door-to-door delivery service for most of our products so that you can enjoy the convenience of one-stop shopping and free gift-wrapping service for most items. Since different merchants might have different delivery arrangement, please refer to below list for details. Further details can also be found in "Fulfillment Details" on each individual product page.

FX Creations 1. Purchasing FX Creations products over HK$400 per order excluding delivery charge, customers can enjoy a free delivery service. Otherwise, HK$15 will be charged per order. 2. Upon successful payment, ordered products will be delivered on the preferred date chosen by customers during office hour except Sunday, public holiday and typhoon signal No.8 is raised or a black rainstorm warning is in effect. 3. This delivery service is available in the HKSAR region only excluding Outlying islands and International Airport. [Enquiry] Eshop Customer Service Hotline: (852)3151-2288, Or, Email: support@esdlife.com Hongkong Post Delivery service will be provided for any postal and stamp-related products order. HK$10 delivery charge will apply on any order of postal and stamp-related products per order per location. Delivery service will only be available for orders within the Hong Kong Special Administrative Region. Goods will be delivered by registered mail in 6 working days after confirmation of payment. Hongkong Post will attempt to deliver the ordered products twice within this 6-working day. If the ordered products are still not successfully delivered, Hongkong Post will issue a notice to the Applicant to collect the products at the post office specified in the notice within 14 days from the date of notice. <Pet Pet Corner> Red Carrot Delivery Service Charge: Customers can enjoy free delivery service for every purchase of pet products over HK$300, while HK$50 will be charged for every purchase of pet products under HK$300. (Please see details of Delivery Service Restrictions) Delivery Date and Time Confirmation: The Merchant will contact customers to confirm the delivery date and time within 2 days after receiving order confirmation email. The Earliest Delivery Date and Time: The earliest delivery date and time is the 3rd day (including public holidays) after the day of confirming delivery date and time with the Merchant. The Merchant will try the best to meet customers' request, however, which depends on whether the requested delivery date and time is occupied or not. Sorry for any inconvenience caused. Delivery Service Restrictions: Delivery service is not available for Mail Box and Outlying island including Discovery bay, Ma Wan, Tung Chung & International Airport. Delivery service does not apply to addresses where goods cannot be delivered via lift. Or, customers can receive products at the lobby of building. Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect. There will be an extra charge if any change of delivery address, time and deliver to outlying island. The amount depends on the situation. For details, please contact the Merchant directly. [Enquiry] Please contact Miss Mak in Customer Service Department from "Red Carrot". Tel: (852) 2309-1666 / 2308-6371 Email: conniemak@adphk.com Office Hour: 9:00a.m. to 1:00p.m. & 2:00p.m. to 6:00p.m. from Monday to Friday Address: 3/F., Concord Technology Centre, 98 Texco Road, Tsuen Wan, N.T., Hong Kong Ambassador We offer free local delivery service for all orders, while this service only applies to Hong Kong Island, Kowloon and New Territories excluding Outlying islands, Restricted areas and Mail box. Delivery Schedule 1. Monday to Friday: Online order made before 1 pm, products will be delivered in the same afternoon; after 1pm, products will be delivered in next day. * 2. Saturday: Online order made before 1 pm, products will be delivered in the same afternoon; after 1pm, products will be delivered on next Monday or before. 3. Sunday: Online order made on Sunday, products will be delivered on next Monday. * 4. Public Holidays: Online order made during public holidays, product will be delivered in next working day. ** 5. Peak Season: Online order made during peak season (e.g. Valentine's Day, Christmas and Lunar New Year, etc.), products will be delivered in next day. *** * Monday to Sunday: If customers make online orders after 1pm and request for delivery in the same day, we will try our best to meet your need. It also depends on the delivery address and whether it is in peak season. ** Delivery in Public holidays: If customers requests for delivery during Sunday or Public holidays, we will try our best to meet your need. We, however, are unable to deliver products in the same day, which are ordered during Public holidays. For other special request, please contact ambassador.com.hk (merchant). *** Delivery in Peak season: In order to deliver your gifts on time in peak season, we suggest that customers make online orders early, e.g. at least 1 day before requested delivery day. For any enquiry or suggestion, please call our service provider (Ambassador.com.hk) by email: ESDlife@ambassador.com.hk or tel: (852) 2861-1111. (Business Hours: Monday to Friday 8:00am-6:00pm, Saturday 8:00am-3:00pm. ) < Fashionables> steela + steelo Customer who make every purchase over HK$300 (discounted price per invoice) can enjoy a free delivery service. For every purchase under HK$300 (discounted price per invoice), each order will be charged HK$17 as delivery fee. Once the payment is confirmed, the products will be delivered on your preferred date during office hour while delivery service is not available during public holidays or if a typhoon signal No.8 and 10 is raised or a black rainstorm warning is in effect. Delivery location should be within the area of HKSAR. Once the order is confirmed, no refund or goods return is allowed. Customers are recommended to read the products description carefully before making purchases. For enquiry about product information, delivery service, gift-wrapping, product exchange and warranty, or, any suggestions for improvement, please contact "steela + steelo: Telephone no: (852) 2385 8723 Email: eshop@steelasteelo.com Office hours: 9:00am – 1:00pm, 2:00pm – 6:00pm (Monday to Friday); 9:00am – 1:00pm (Saturday) UA Director's Club [Online Booking] This online service must be made at least 7 days in advance of your event. It is available up to one month in-advance booking. This booking arrangement will be reviewed according to customer needs. If customers choose other payment methods, please send ESDlife checks by mail or credit card information by fax or direct transfer to ESDlife within 3 working days after the date of making the online order. Otherwise, ESDlife reserves the right to cancel the relevant online transaction as if the customers give up this booking. Once the order payment is confirmed, the customer will receive a confirmation email about the completed order from ESDlife. Due to the variation in the lengths of movies, please allow a deviation of 1 to 2 hours in the selected time slots. Customers will be notified of the final movie schedule, confirmed service date and timeslot, and courses for the selected buffet menu (if ordered) 7 working days before the service date by phone from UA Director's Club. Any changes to the confirmed details will not be accepted afterwards. Please be considerate if any inconvenience is caused. * If the final movie show time does not match with the customer's "1st preferred" service date and timeslot, UA Director's Club will offer the "2nd preferred" service date and timeslot. If both preferences cannot be applied, UA Director's Club will rearrange another service schedule with the customer while ESDlife shall not be responsible for the issue. [On the Service Date] Please arrive at the venue at least 10 minutes before the confirmed service timeslot. * Please print out and present the confirmation email copy to a service attendant at UA Director's Club, then sign a service delivery note to confirm attendance. [Gift Redemption] Customers can get a free gift only when they have ordered buffet with this online booking service. All free gifts are not for resale. Please present the confirmation email copy to a service attendant at UA Director's Club in order to redeem a free gift of your selection (i.e. 2 free UA movie tickets or 1 bottle of red wine). [Enquiry] UA Director's Club: 5/F, Cityplaza One, 18 Taikoo Shing Road, Taikoo Shing, Hong Kong. Business Hours: 11:00am to 8:00pm from Mon to Sun Tel: (852) 2567-3111 * Please pay attention Preciosa A free delivery service is offered to every purchase of products over HK$300, while HK$15 will be charged for every purchase of less than HK$300. Order will be delivered on your preferred date within office hour. Delivery service is not available for Mail Box and Outlying island (Discovery bay, Ma Wan, Tung Chung & International Airport) Delivery will be delayed if a typhoon signal No.8 is raised or a black rainstorm warning is in effect. If products are not available at Hong Kong, booking order period will be around 3 to 4 weeks. For enquiry about products, delivery, gift-wrapping, exchange and warranty, please contact Miss Chung in Figurines Department from Preciosa Int'l (HK) Ltd : Hong Kong Office Address: Unit 2010-2016, Chevalier Commercial Centre, 8 Wang Hoi Road, Kowloon Bay, Kln. Office Hour: 9:30am to1:00pm & 2:00pm to 5:30pm from Monday to Friday Tel: (852) 2757 2286 Email: eileen.chung@preciosa.com Sweetsweet. net [Personal Information Submission] Once the payment is confirmed, the customer will receive a confirmation email about the completed order from ESDlife. All confirmed orders are non-refundable and non-exchangeable for other items. The service provider will contact the customer on the next working day after the payment is confirmed by either phone or email in order to get relevant personal information and photos for production. The production will begin only after completed information is received. [Production] "Customized Love Novel" and "e-Memory Book" will be finished within around 10 working days, while it takes around 7 working days for "Hand Painted Umbrella". The production period may be slightly prolonged around festivals or peak sales seasons, please place orders early in order to get the product on time. "e-Memory Book": After the product is finished, the service provider will send the customer a login ID and password to access to their own "e-Memory Book" through email. If the customer would like to update texts or pictures of the owned "e-Memory Book", please contact the service provider directly. [Free delivery service] All orders of "e-Memory Book CD-ROM" and "Hand Painted Umbrella" can enjoy a free delivery service. It is delivered from Monday to Friday (10am to 6pm) or Saturday morning to the local address by DHL delivery or overseas address by airmail. [Enquiry] Sweetsweet.net Address: S.1903 Cameron Commercial Center, 458 - 468 Hennessy Road, Causeway Bay, HK. Tel: (852) 2961-4833 Fax: (852) 2893-2300 Email: contact@sweetsweet.net Precious Moments To better serve the customers, delivery with gift wrapping service is provided for all purchases. Free door-to-door delivery service will be offered for purchases over HK$300. For purchases below HK$300, HK$15 delivery charge will be incurred per order. Upon successful payment confirmation, the order will be delivered on your preferred date (within office hours). Delivery will be made within the HKSAR region. For enquiries on product/ return of goods, please call at (852) 2895 3235 or 2395 0811 within working hours (working hours: Mon – Sun 11:00am – 8:30pm) Address: You and Me Shop, Shop 303, 3/F, Phase II Lee Garden, 28 Yun Ping Road, Causeway Bay

Overseas Delivery
Currently overseas delivery option is available for selected items only. Applicable destination countries include China, Taiwan, Macau, Singapore, Korea, Australia, Canada, United States of America and United Kingdom. We plan to extend our international shipment option to more product range and more countries at later stage.

Most of the products will be delivered by Hongkong Post. Usually we can offer ordinary airmail (Registered Packet or Parcel) and speedpost delivery options for our customers. Please refer to below table for estimated speed of delivery for different locations:

	Ordinary Airmail	Speedpost
China - Guangdong*	6 - 11 working days	1 - 3 working days
China - Other Provinces	4 - 17 working days	1- 7 working days
Macau*	4 - 9 working days	1 - 3 working days
Taiwan	5 - 11 working days	1 - 4 working days
Singapore	4 - 8 working days	1 - 4 working days
Korea, South	6 - 11 working days	1 - 4 working days
Korea, North	10 - 17 working days	inapplicable
Australia	6 - 8 working days	1 - 6 working days
Canada	7- 12 working days	1 - 5 working days
United States	6 - 9 working days	1 - 5 working days
United Kingdom	6 - 8 working days	1 - 5 working days

*There is no airmail service to Macau and Guangdong Province of China. Goods will be shipped by surface mail (Registered Packet or Parcel) instead.

Order Tracking: If your purchased product is delivered by HKPost, a order tracking number will be sent to you via email once the product is shipped so that you can keep track or the delivery status at HKPost web site.#

# Except the products supplied by Sweetsweet.net.

Shipping Rates: It will be calculated to you automatically when you check out from the shopping basket. Breakdown of freight charge, insurance and handling will be listed clearly. However, please understand that there may be times that the actual postage incurred is different from the one specified during your purchase. We reserve the right the collect the additional postage incurred before shipment.

Customs Duty and Import Taxes: Customers shall be responsible for the customs duty and import taxes, if any, imposed by the Local Customs Authority and should be aware of any banned items. For the banned items regulated by different countries, please click here to check.

If any order is confiscated by the Local Customs Authority of the destination country because of the above-mentioned reasons, we are not responsible for any reshipment or refund regarding the confiscated order.

Applicable merchants:

FX Creations: Overseas delivery charge according to Hongkong Post at customers' cost.
Red Carrot: Overseas delivery charge according to Hongkong Post at customers' cost.
Preciosa: Overseas delivery charge according to Hongkong Post at customers' cost.
Sweetsweet.net: Free overseas delivery service by "Air Mail " or "Surface Mail" * is provided.

* There is no airmail service to Macau and Guangdong Province of China. Goods will be shipped by surface mail instead.

Note: PO Box is not accepted as delivery address for both local and international delivery. ESDlife EShop will not be responsible for any delivery delay due to wrong delivery address given by customers.

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04. Return and Refund Policy

We guarantee that you will be satisfied with our products and services. However, in case you have received any defective items, please contact us immediately for alternative arrangement. Customers' cost at loss is definitely not our want.

Local delivery
In case you have received any defective items from us, please notify concerned merchants directly upon receipt of relevant items. They will definitely bear the responsibility to accept your return according to our their own Return and Refund Policy.

FX Creations If customers would like to exchange default products, please register at FX Creations Hotline within 7 working days from the day of receiving products. No exchange will be accepted without registration. Please keep the delivery receipt from HK Post Office with the original gift wrapping and packing box for exchange. FX Creations reserves the right to change the above exchange policy without prior notice. [Enquiry] FX Creations Customer Service Hotline: (852)2175-0288 (Office Hour only) Hongkong Post If the quality of the ordered postal and stamp-related products does not meet with the customer's satisfaction, the customer can at its own costs return the Ordered Products in its original conditions together with the original package to the Hongkong Post Postshop Souvenir Unit at 1/F Trade Square, No. 681 Cheung Sha Wan Road, Kowloon, within 14 days from the date of receiving the products. Hongkong Post will arrange replacement as soon as possible. Under no circumstances late return of the ordered products will be accepted. <Pet Pet Corner> Red Carrot [Product Exchange] If customers would like to exchange default products, please inform the Merchant within 3 working days from the day of receiving products. Then, please return default products within 7 working days from the day of receiving products with the original packing box, gift-wrapping, postal receipt and the confirmation email sent by ESDlife. Please return default products for exchange to: 3/F., Concord Technology Centre, 98 Texco Road, Tsuen Wan, N.T., Hong Kong Email: conniemak@adphk.com Tel: (852) 2309-1666 / 2308-6371 (Miss Mak) Office Hour: 9:00a.m. to 1:00p.m. & 2:00p.m. to 6:00p.m. from Monday to Friday The Merchant reserves the right to or will not accept any exchange if customers did not inform the customer services department within 3 working days from the day of receiving products and return default products within the period agreed from both parties. Customers should be responsible for all shipment costs of returning default products to the Merchant, while the Merchant is responsible for replacing the returned products by new ones and delivering to the customers. [Enquiry] Please contact Miss Mak in Customer Service Department from "Red Carrot". Tel: (852) 2309-1666 / 2308-6371 Email: conniemak@adphk.com Office Hour: 9:00a.m. to 1:00p.m. & 2:00p.m. to 6:00p.m. from Monday to Friday Address: 3/F., Concord Technology Centre, 98 Texco Road, Tsuen Wan, N.T., Hong Kong Ambassador [Points to note] Product images are for reference only. If container shown in product images is out of stock, our service provider will use replace by other suitable container without prior notice. Upon every successful payment, all orders are non-refundable. We suggest that customers should read product details carefully before ordering. ESDlife and the service provider can change the above terms and conditions without prior notice. [Customer Quality Satisfaction] If required, the sender will receive a photograph of the sent arrangement on request except peak season. In the event of any comments or complaints you wish to make, please feel free to contact our service provider and should receive a reply within 24 hours. Our service provider offers a 100% guarantee on quality satisfaction policy. [Enquiry and Suggestions] For any enquiry or suggestion, please call our service provider (Ambassador.com.hk) by email: ESDlife@ambassador.com.hk or tel: (852) 2861-1111. Business Hours: Monday to Friday 8:00am-6:00pm, Saturday 8:00am-3:00pm. steela + steelo Once the payment is confirmed, the customers will receive a confirmation email about the order. Once the order is confirmed, no refund or goods return is allowed. Customers are recommended to read the products description carefully before making purchases. ESDlife reserves the right to change the terms & conditions without any prior notice. [Customer Service] All products can enjoy 1-year product warranty, please keep the attached Guarantee Card for reference. (Damage of parts and cleaning service only) Product Exchange Guarantee: The merchant provides customers with replacement within the specific grace period if products are found with manufacturing defects. Return Procedure: Customers must return products in the original packaging and condition with the enclosure of the Guarantee Card and reasons for exchange. Please be cooperative to offer sufficient information for exchange in order to speed up the exchange procedure. Grace period: 7 business days from the arrival date of the products. In general, the whole process takes about 3 business days. Please return the products for exchange in person to the following shop address: " steela + steelo" Ocean Centre Concept Shop Address: Shop 224, Level Two, Ocean Centre, Harbour City, Kowloon Opening Hour: 1000 – 2100 from Mon to Sun Tel: (852) 2736-3673 (opening hours only) [Enquiry] For enquiry about product information, delivery service, gift-wrapping, product exchange and warranty, or, any suggestions for improvement, please contact the merchant: Tel: (852) 2385 8723 Email: dynasteel@dynasteel.com.hk Office hours: 9:00am – 1:00pm, 2:00pm – 6:00pm (Monday to Friday) 9:00am – 1:00pm (Saturday) UA Director’s Club [Online Booking] This online service must be made at least 7 days in advance of your event. It is available up to one month in-advance booking. This booking arrangement will be reviewed according to customer needs. If customers choose other payment methods, please send ESDlife checks by mail or credit card information by fax or direct transfer to ESDlife within 3 working days after the date of making the online order. Otherwise, ESDlife reserves the right to cancel the relevant online transaction as if the customers give up this booking. Once the order payment is confirmed, the customer will receive a confirmation email about the completed order from ESDlife. Due to the variation in the lengths of movies, please allow a deviation of 1 to 2 hours in the selected time slots. Customers will be notified of the final movie schedule, confirmed service date and timeslot, and courses for the selected buffet menu (if ordered) 7 working days before the service date by phone from UA Director’s Club. Any changes to the confirmed details will not be accepted afterwards. Please be considerate if any inconvenience is caused. * If the final movie show time does not match with the customer’s "1st preferred" service date and timeslot, UA Director’s Club will offer the "2nd preferred" service date and timeslot. If both preferences cannot be applied, UA Director’s Club will rearrange another service schedule with the customer while ESDlife shall not be responsible for the issue. [Enquiry] UA Director's Club: 5/F, Cityplaza One, 18 Taikoo Shing Road, Taikoo Shing, Hong Kong. Business Hours: 11:00am to 8:00pm from Mon to Sun Tel: (852) 2567-3111 * Please pay attention Preciosa [Customer Service] 1. 7-day grace period - Default products can be exchanged within 7 days starting from the day of receiving products with the original gift-wrapping and packing box, postal receipt. Please inform the merchant by eileen.chung@preciosa.com and keep the confirmation email sent by ESDlife for exchange within the grace period. - The merchant reserves the right to or will not accept any exchange if the products are returned outside the grace period. - Customers should be responsible for all shipment costs of returning default products to the merchant, while the merchant should be responsible for replacing the returned products by new ones and delivering to the customers. Please return default products for exchange or repair to: Unit 2016, Chevalier Commercial Centre, 8 Wang Hoi Road, Kowloon Bay, Hong Kong. Figurines Department: Miss Eileen Chung Email to: eileen.chung@preciosa.com 2. Repair and Clean service - All products enjoy life-long product warranty including repair and cleaning services. (Only glue detachments or small parts that get broken can be repaired.) - Please keep the confirmation email sent by ESDlife for this service. [Enquiry] For enquiry about products, delivery, gift-wrapping, exchange and warranty, please contact Miss Chung in Figurines Department from Preciosa Int’l (HK) Ltd: Hong Kong Office Address: Unit 2010-2016, Chevalier Commercial Centre, 8 Wang Hoi Road, Kowloon Bay, Kln. Office Hour: 9:00am to1:00pm & 2:00pm to 6:00pm from Monday to Friday Tel: (852) 2757-2286 Email: eileen.chung@preciosa.com Or, Our consignment: Shop Address: Shop 508, Level 5, Grand Century Place, Mong Kok, Kln. Office Hour: 12:00noon to 9: 15pm from Monday to Sunday Tel: (852)2713-3781 Sweetsweet. net Once the payment is confirmed, the customer will receive a confirmation email about the completed order from ESDlife. All confirmed orders are non-refundable and non-exchangeable for other items. [Exchange Policy] Products with defects including printing error and damage during delivery can be exchanged within 7 days after the day which the customer received the product. All orders are non-refundable and exchangeable unless the product is defective or out of stock. Please return the defective products to the office of the service provider by mail or in person. ESDlife and the service provider reserve the right to change the above terms without prior notice. In the case of dispute, ESDlife and the service provider reserve the right to make the final decision. [Enquiry] Sweetsweet.net Address: S.1903 Cameron Commercial Center, 458 - 468 Hennessy Road, Causeway Bay, HK. Tel: (852) 2961-4833 Fax: (852) 2893-2300 Email: contact@sweetsweet.net Precious Moments [Return of Goods] All successful payments are not refundable. Default goods can be exchanged within 7 days in the original wrapping. The supplier reserves the right to exchange any goods after the grace period. [After-sales Services] For enquiries on product/ delivery/ return of goods, please call at 2895 3235 or 2395 0811 within working hours (working hours: Mon – Sun 11:00am – 8:30pm) Address: You and Me Shop, Shop 303, 3/F, Phase II Lee Garden, 28 Yun Ping Road, Causeway Bay exclusivites Once the payment is confirmed, the customers will receive a confirmation email about the order. All confirmed orders are not refundable. [Exchange Policy] Defective products can be exchanged within 14 days starting from the day of the products delivered to recipient with the original gift-wrapping and packing box. Please keep the delivery receipt from HK Post Office for exchange. exclusivites reserves the right to change the above exchange policy without prior notice. [Enquiry] For enquiry about products, delivery, gift-wrapping & exchange, please contact Miss Chan of Life Style Department (New Concept) from Shiamas Limited: Hong Kong Office Address: 4/F. Hong Kong Diamond Exchange Building, 8-10 Duddell Street, Central, Hong Kong Office Hour: 9:00am to12:30pm & 1:30pm to 6:00pm from Monday to Friday Tel: (852) 2521 2383 Email: polly@shiamas.com Toolbar Once the payment is confirmed, the customers will receive a confirmation email about the order. All confirmed orders are not refundable. [Customer Service] - Default products can be exchanged within 7 days starting from the days of online order with the original gift-wrapping and packing box. Sweet Age reserves the right to or will not accept any exchange if the products are returned outside the exc - 7-day grace period for exchange or return against manufacturing defects. All products must be in original and good packaging and condition for exchange. - Please keep the received confirmation email for exchange. [Enquiry] For enquiry about products, delivery, gift-wrapping, exchange and warranty, please contact Ms. Sally Chue , Metier Atelier Co. Ltd. Room502-503, Kowloon Plaza, 485 Castle Peak Road, Cheung Sha Wan, Kln, Hong Kong. Office Hour: 9:00am to1:00pm & 2:00pm to 6:00pm from Monday to Friday Tel: (852) 23706228 Email: sally@metier.com.hk Priceline Reimbursement will be made to the credit card account provided in the proof of purchase. Reimbursement does not apply to applicable tax and processing fee. Reimbursement applies to purchase of air tickets and hotel rooms in www.priceline.com.hk ("Make Your Own Choice" hotel booking excluded). Departure / check-in date must be no later than ONE month after the Priceline Travel Voucher has expired. Air tickets and hotel room, once confirmed, cannot be cancelled or transferred. Travel date cannot be changed. Priceline reserves the right to change the above terms and conditions without prior notice. For details, please call our Customer Service Hotline: (852) 3151-2288 (7:00am-11:00pm)

Alternatively, you may also contact us via our hotline (852) 3151-2288 or send email to support@ESDlife.com for assistance. We will discuss with you the best alternative arrangement as soon as possible.

Overseas delivery
In case you have received any defective items, please notify us within 7 days upon receipt of the relevant item, either via our hotline (852) 3151-2288 or send email to support@ESDlife.com. We shall co-ordinate with concerned merchant and provide best alternative arrangement with you as soon as possible.

If your order cannot be fulfilled and refund is required, ESDlife EShop will not be responsible for any form of handling/service charges incurred.

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05. Payment Security

Online Payment

Online payment security is of our top priority issue and therefore we shall treat all personal identifiable information obtained from users of our websites confidential. Further, measures have been implemented to ensure information submitted by our customers, either through on-line or other payment methods, are highly protected.

Online payments supported by the ESD System are protected through the Secure Socket Layer (SSL) and the Secure Electronic Transaction (SET) mechanisms. Payment details are encrypted under the 128-bit SSL/SET protocol. Encryption enables users to continuously send encoded information back and forth across the Internet with a high degree of security.

In addition, ESDlife is the first website to enable with "Verified by Visa" services in Hong Kong. "Verified by Visa" is 3D Secure. 3D Secure is an authentication method which is commonly employed to reduce the risk of unauthorized card usage and lose of information, offering an additional layer of security for on-line payments. To activate "Verified by Visa" is easy, and no additional softwares are required. For details, please contact your credit card issuers.

Other Payment Methods

Only authorized privacy policy agents of our company will process payment information submitted by our customers. Customer payment information will only be used to check the status of complete orders, and under no circumstances will it be revealed, leased or sold to a third party. Upon successful product delivery and payment receipt, customer payment information will be removed from our record.

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06. Online cash coupons / discount offers

Customers can enjoy special discount by using online cash coupons/discount offers for purchasing any products at ESDlife EShop. Please note and observe the following Terms and Conditions:

General terms and conditions of cash coupon and discount offer

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07. EShop VIP Club Loyalty Program

From now on, bonus points could be earned for any purchase at ESDlife once you have registered as our EShop VIP Club member. The more you buy, the more bonus points you earn.

General terms and conditions of bonus point scheme and usage

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08. e-Newsletter

Be the first to know about our great offers! Customers of ESDlife EShop are entitled to receiving FREE EShop e-Newsletter regularly.

To unsubscribe from this service, please click here
http://www.esdlife.com/membership/newsletter/form/eng/unsubscribe.asp.

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09. Contact Us

For enquiries or comments, please contact us by:
Telephone: (852) 3151 2288 ESDlife customer service hotline
Fax: (852) 3151 2233
E-mail: support@ESDlife.com
Mail: ESDlife Customer Service Department
Unit 1209, 12/F., Two Harbourfront,
22 Tak Fung Street,
Hung Hom, Kowloon, Hong Kong

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10. Privacy and Security

Our well-rounded system offers privacy protection and security of the highest level possible, giving customers a safe and convenient shopping environment. Please get details from our Privacy Policy.

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11. Terms and conditions

For Terms and Conditions of ESDlife EShop, please refer to the ESDlife website.

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